If your Android phone or tablet isn’t detecting your Clickfree device, it usually means the app is missing the necessary permissions or your settings need a quick adjustment.
Why Permissions Matter
The Clickfree app needs certain permissions to back up your content — like accessing your photos, videos, contacts, and camera. Without these, the app won’t work correctly.
Step 1 — Check and Enable Permissions
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Unplug the Clickfree device from your phone.
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Close the Clickfree app completely (swipe it away from recent apps).
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Open your phone’s Settings.
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Go to Apps or App Management.
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Find and tap Clickfree.
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Tap Permissions.
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Make sure these permissions are turned ON:
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Camera
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Photos & Videos (may show as Files & Media)
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Contacts
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Once all are allowed, return to your Home Screen.
Step 2 — Restart Your Phone
Restarting refreshes your device and clears any temporary issues.
Step 3 — Reinstall the Clickfree App (If Needed)
Only do this if it’s still not detecting after Step 2.
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Uninstall the Clickfree app.
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Restart your phone.
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Reinstall the app from the Google Play Store.
Helpful Tip:
If your phone case is bulky or extra thick, try removing it temporarily. Some cases can block the Clickfree device from connecting securely to your charging port.
Still Not Working?
Some Android devices need to support a feature called OTG (On-The-Go) for Clickfree to work. Learn more here → [Does My Android Support OTG?](link to article)
Need More Help?
If you’ve followed these steps and are still having trouble, contact our Support Team — we’re happy to help!
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