How to Send An Export Log

What is an Export Log? 

An export log is a file that records system activities, errors, and events occurring within an app. It’s needed for several reasons:

• Troubleshooting: It helps our development team identify and diagnose issues with the app.

• Error Analysis: By reviewing the log, we can pinpoint error messages or unusual behavior that might be causing problems.

• Performance Monitoring: It provides insights into how the app is running, allowing us to make improvements.

In short, exporting and sharing your log file allows us to quickly understand what might be going wrong, so we can help you resolve any issues faster.

How to Send Clickfree Support An Export Log: 

1. Open the Home Screen:
   Launch the app and go to the home screen.
   
   
2. Tap the Hamburger Menu:
   Look for the three horizontal lines in the top left corner and tap them.
   
   
3. Select "Export Log":
   In the menu that appears, choose the "Export Log" option.
   
   
4. Choose Your Sharing Method:
   When prompted, select the option to share via email.
   
   
5. Email the Logs:
   Enter our support email address  and send the email with the attached logs. 
   Email: [e-mail]