Why Is My First Backup Taking So Long?

When you plug in your ClickFree drive and tap "Backup Everything", the app begins its initial scan and save process. This includes:

• Scanning your entire device for all photos, videos, and contacts.

• Organizing and preparing each file to be safely stored.

• Copying every file from your phone to the ClickFree drive, one by one.

• Ensuring nothing is missed or duplicated, even if the app is paused or the screen goes dark.

Depending on how many files you have, this can take anywhere from a few minutes to over an hour.

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 Why It Might Feel Slow:

Several things can affect backup speed, including:

• Large number of photos or videos
  (Some users have 10,000+ files, especially if they’ve never backed up before.)

• File sizes (Videos and high-resolution photos take longer to process.)

• Older phones may transfer data more slowly than newer devices.

• Screen timeout or device sleep can cause interruptions (make sure your screen stays on during the process).

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 Good News: Future Backups Are Much Faster!

Once that first full backup is complete, ClickFree remembers what it already saved. The next time you plug it in:

• It only looks for new or changed files.

• This makes follow-up backups much faster and shorter (usually just a few minutes!).

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 Tips to Speed Things Up:

• Keep your screen from going dark (change auto-lock settings if needed).

• Plug in your phone and keep it charging during backup.

• Stay in the app while it's backing up — switching apps or locking your screen may slow things down.

• If it seems stuck, try unplugging and reconnecting the ClickFree drive — the app will pick up right where it left off.

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 Still Having Issues?

If it’s been more than 2 hours and it doesn’t seem to be making progress:

• Close and reopen the ClickFree app.

• Make sure your phone’s software is up to date.

• Try restarting your phone, then begin the backup again.