ICEBox Return Policy

30-Day Money-Back Guarantee

We stand by the quality of ICEBOX and want you to be completely satisfied with your purchase.
If for any reason you are not happy with your ICEBOX, you may return it within 30 days of delivery for a full refund.

Return Requirements:

• Item must be in its original condition and packaging.

• Shipping costs for returns are the responsibility of the customer.

Refund Processing:

• Refunds will be issued within 5–7 business days after we receive the returned item.

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1-Year Limited Warranty (Exchanges Only)

ICEBOX is backed by a 1-year limited warranty for defects in materials or workmanship.
If your product experiences an issue due to a manufacturing defect, we will offer a replacement only (no refunds) within the warranty period.

Warranty Coverage:

• Covers defects in materials or workmanship.

• Does not cover damage caused by misuse, accidental drops, unauthorized modifications, or normal wear and tear.

Important Notes:

• Proof of purchase is required to process any warranty claims.

• Customers are responsible for return shipping costs for warranty exchanges.

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How to Start a Return or Warranty Claim

Please contact [e-mail] with:

• Your order number

• A brief description of the issue

Our support team will assist you with the next steps.