How do I return my ICEBOX?

Returns depend on where you purchased your ICEBOX

If you purchased directly from us  (geticeboxnow.com):

To begin your return, please visit 
Start Your Return Here

This link will guide you through the return request process and confirm your order details before shipping anything back.
Once your return is approved, you’ll receive instructions and can send your item to:

ICEBOX RETURNS
17720 Oak Park Ave
Tinley Park, IL 60477
United States

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Important Reminders

• Customers are responsible for return shipping costs.

• We recommend using a trackable shipping service to ensure safe delivery.

• Please package your ICEBOX securely to prevent damage during transit.

• Refunds are processed within 5–7 business days after your return is received and inspected.

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If You Purchased from Another Retailer

If your order was placed through a third-party seller (e.g., QVC, GMA Deals, or another retailer), please contact that retailer’s customer service team directly.
They are responsible for processing all returns, exchanges, and refunds made through their store.
Since we don’t have access to their order systems, we’re unable to process returns on their behalf.

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ICEBOX Return & Warranty Policy

30-Day Money-Back Guarantee

We stand by the quality of ICEBOX and want you to be completely satisfied with your purchase.
If for any reason you’re not happy, you may return your ICEBOX within 30 days of delivery for a full refund.

Requirements:

• Item must be in its original condition and packaging

• Return shipping is the customer’s responsibility

• Refunds are processed within 5–7 business days after we receive the return

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1-Year Limited Warranty (Exchanges Only)

ICEBOX is backed by a 1-year limited warranty covering defects in materials or workmanship.
If your product has an issue due to a manufacturing defect, we’ll provide a replacement only (no refunds) within the warranty period.

Not covered under warranty:

• Damage from misuse, accidental drops, or unauthorized modifications

• Normal wear and tear

• Missing proof of purchase

Shipping:
Customers are responsible for return shipping costs for warranty exchanges.

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Need Help?

If you’re not sure where your order was placed or have any questions, we’re happy to help!
📩 Email [e-mail] with:

1. Your order number

2. A brief description of the issue

3. Any photos or videos (optional but helpful)

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